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From your account you can start a new order, manage existing orders or update your account information.
Additional Resources
How to Order Online
Policies
From your account you can start a new order, manage existing orders or update your account information.
Additional Resources
How to Order Online
Policies
To place a catering order, please:
Order online at www.falconfoods.catertrax.com
Call us at 205.665.6468
Fax us at 205.665.6467
Email us at jason.quarles@compass-usa.com
We would also be happy to meet with you to plan your event in person. Just give us a call at the number above.
Be sure to book your date and space with University Events first.
Please remember we do not have access to any rooms on campus outside of Anna Irvin and it is the responsibility of the client to ensure that rooms are unlocked and catering tables are in place 2 hours prior to the event. After finalizing the details of your event, you will receive an event invoice confirming the details and all of the anticipated costs. Please carefully review all information for accuracy prior to confirming your event.
All food and beverage arrangements must be confirmed at least one week prior to the event date. Any event booked within 3 business days of the event will be subject to availability. All cancellations or changes must be made 3 business days prior to the event date. If it is necessary to cancel after that date, 50% of the latest guaranteed details will become the responsibility of the guest.
To ensure precise production, a final guarantee for the number of guests to be served is required 3 business days prior to the event date. Your guaranteed number of guests represents the minimum billing. Should the number of guests in attendance exceed the number guaranteed, it will reflect in the final bill.
For all University of Montevallo departments, a departmental account number and email or online confirmation is due prior to the execution of the event. A complete record of the event will be sent directly to accounts payable for payment. If a food service credit is being used, notification must be given at the time of the initial request. Each event contact will be invoiced via email or campus mail and the client will have 5 days to review and contact Falcon Foods with any discrepancies. If your event will be paid through personal or private funds, please be prepared to pay the balance 5 business days prior to the event date. Checks can be made payable to Chartwell’s Dining Services. We also accept payments via Master Card and Visa.
All orders must be received within one week prior to the event date. Events that are contracted less than 3 business days in advance are susceptible to a Late Booking Fee of $25.00. All events that are requested for over 100 guests must be booked and confirmed 2 weeks prior to event. All cancellations must be made 3 business days prior to the event or client will be assessed a 50% cancellation fee. Charges for catered events are based on a maximum 2 hour service period. Any event that is extended beyond the originally scheduled end time and delays catering services’ ability to clean up, will result in an additional $25.00 Extension fee. An additional labor fee at a rate of $18/hour will also apply if the event gets extended past the contracted end time. All menu pricing and availability is subject to change.
We will be glad to order special floral arrangements or decorative requests for an additional fee. Catered events outside of Anna Irvin using standard china will be assessed an additional cost per person and limited by University china reserves. If University China is not available then additional charges will apply, please consult for availability. Basic linen for food and beverage tables are included in Anna Irvin. Additional linens and skirts are also available for an additional charge and requests need to be made in advance. The charges are as follows:
Removal of any centerpieces, including any garnishes or whole fruits and vegetables used to enhance an event, serving pieces, or lowers not ordered by client, will result in a minimum replacement charge of $30.00.
All staffing options include a two hour minimum.
All bar set-ups include ice and cocktail napkins. Bartender fees are $18 per hour plus set-up fee for 1 hour before and 1 hour after the event (4 hour minimum). These prices are for quality plastic cups. We will be glad to provide your bar set-up with glassware for an additional $1.29 per person. Please consult with your catering sales person about receipt of beverages and your needs for service. Alabama law prohibits us from purchasing or selling any alcoholic beverages. With in one business the event, any remaining alcohol must be removed from the premises by an authorized adult.
For deliveries off campus, catering services will quote customers a delivery charge fee depending on services rendered. Pick-up is available at no additional charge between 8am-5pm, 7 days a week. Anyone wishing to pick up their order will not be assessed a delivery fee. Items borrowed for pick-up orders must be returned to Anna Irvin by the day following the event. If equipment is not returned or returned damaged, a full replacement fee will be assessed. It is the guests’ responsibility to ensure facilities and rooms are unlocked for set-up, delivery, and/or clean-up services. Should a room be unavailable when catering services arrive, a return trip will result in an additional $25.00 charge on your bill.
Please contact University Events to ensure that your event is scheduled and the appropriate equipment is reserved. It is the responsibility of the client to reserve all tables and chairs needed for catering events outside of Anna Irvin. Please inquire about table requirements at the time of your order if you have any questions.
